Maybank has informed its customers about temporary service unavailability during the upcoming weekend. The reason is system maintenance taking place on Saturday, May 20, 2023, and Sunday, May 21, 2023. The maintenance will impact Maybank2U (its online banking platform), Automated Teller Machines (ATMs), and Self-Service Terminals (SSTs). Maybank2U and Mobile Banking Services will be unavailable in a staggered manner from 12 AM to 7 AM on both days. However, the bank’s tweet mistakenly mentioned the unavailability starting from 3 AM to 7 AM instead of midnight. In simpler terms, Maybank’s online and physical services will experience temporary downtime due to system maintenance on the specified weekend, affecting Maybank2U, ATMs, and SSTs during the early hours of the morning.
During the system maintenance period, the operating hours of Maybank’s ATMs and SSTs will be slightly adjusted. Instead of starting at 6 AM, they will begin operating at 7 AM on both maintenance days. It is important to plan ahead if you need to use any of these services for online shopping or other purposes during the specified periods. This time, the downtime is planned in advance, unlike the previous incident when services became unexpectedly unavailable, causing frustration and inconvenience for customers. In simpler terms, the operating hours of Maybank’s ATMs and SSTs will start at 7 AM during the maintenance period. It is advisable to plan accordingly for any banking needs, and fortunately, this downtime is scheduled and not due to unexpected technical difficulties like before.
Maybank is reminding its customers through social media that it will fully transition from one-time passwords to Secure2u by the end of June. From 1 July onwards, all online transactions with Maybank cards will require authorization through Secure2u using the MAE app. Maybank has also extended the kill switch feature from Maybank2u to its credit cards and charge cards, allowing users to quickly freeze their accounts if they suspect any compromise. However, this feature is not available for debit cards. In simpler terms, Maybank is replacing one-time passwords with Secure2u for online transactions, and customers need to use the MAE app for authorization starting in July. Maybank has also added a kill switch feature to credit and charge cards, allowing users to freeze their accounts if they suspect security issues.